BT Customer Services

Contact number for BT customer services:

 

0843 538 8008

Call Customer Service - Calls to 0844 / 0843 numbers cost £0.07p per minute, plus network extras

 

BT Correspondence Centre
Providence Row
Durham
DH98 1BT

 

We provide a call routing service and ensure that calls are routed to the right number, every time. This provides you with quick and easy access to the company you require.

Call BT Customer Services

About BT

BT is a British telecommunications company based out of London, UK. BT is one of the largest telecommunications providers in the world. BT offer fixed line telephone, fixed line broadband internet and TV services to over 18 million customers across the UK.

To Call Customer Service…dial 0843 538 8008.. for information on all of BT’s services.

Products and Services

BT offer telephone, broadband internet and subscription TV services across the UK:

Telephone

  • Weekend – unlimited weekend calls, 12p per minute to mobiles.
  • Evenings & Weekends – unlimited evening and weekend calls 12p per minute to mobiles.
  • Anytime – Unlimited calls anytime, 6p per minute to mobiles.

Available with all phone packages – BT SmartTalk app, BT Privacy, 0845s and 0870s and BT 1471 and BT Answer 1571 voicemail.

International add-ons

  • Friends & Family International – Cheap calls to landlines and mobiles to 236 destinations.
  • International Freedom – Inclusive FREE calls to 36 destinations and discounted calls to 199 destinations.

BT Phones

Add a phone to your calling plan. The new BT6500 includes:

  • Nuisance call blocking
  • 1.8” backlit screen with clear text
  • 30 minute answer phone
  • Hands free speaker
  • Visual Voicemail
  • Access to Call Divert, 3 Way Calling, Parental Controls and Call Waiting.

To Call Customer Service…dial 0843 538 8008.. for information on all of BT’s telephone services.

Broadband Internet

  • Broadband – 16Mb download speed, 10GB monthly usage, BT home hub 4, unlimited WiFi and 2GB BT Cloud.
  • Unlimited Broadband - 16Mb download speed, unlimited usage, BT home hub 4, unlimited WiFi and 2GB BT Cloud.
  • Unlimited Broadband Extra - 16Mb download speed, unlimited usage, BT home hub 4, unlimited WiFi, 50GB BT Cloud and BT NetProtect Plus.
  • BT Infinity 1 – Superfast fibre optic broadband - 38Mb download speed, 20GB monthly usage, BT home hub 5, unlimited WiFi and 2GB BT Cloud.
  • Unlimited BT Infinity 1 - Superfast fibre optic broadband - 38Mb download speed, unlimited usage, BT home hub 5, unlimited WiFi, 2GB BT Cloud and BT NetProtect Plus
  • Unlimited BT Infinity 2 - Superfast fibre optic broadband - 76Mb download speed, unlimited usage, BT home hub 5, unlimited WiFi, 50GB BT Cloud and BT NetProtect Plus 

To Call Customer Service…dial 0843 538 8008.. for information on all of BT’s broadband services.

BT TV

  • TV Essential – Up to 70 Freeview TV and Radio Channels, Catch up TV including BBC iPlayer, A YouView box and Kids, Music and Film & TV bolt ons available.
  • TV Entertainment – 18 extra TV channels, Up to 70 Freeview TV and Radio Channels, Catch up TV including BBC iPlayer, A YouView box and Kids, Music and Film & TV, BT Sport, HD Extra and Sky Movies bolt ons available. 

To Call Customer Service…dial 0843 538 8008.. for information on all of BT’s TV services.

Offers for new and existing customers

BT are committed to bringing the best offers to new and existing customers and are updating these all the time. The best value for money comes when combining TV, Broadband and phone packages.

New customers can benefit from:

  • Half price line rental
  • Free BT Home Hub Router
  • No Connection Fee
  • Sainsbury’s Gift Card

To Call Customer Service - Please call 0843 538 8008....if you would like to find the best offer for you or to change your existing plan.

Managing your account

Call Customer Service - You can call their customer services team on 0843 538 8008... If you want to change any of your details or packages that you require.

Complaints Procedure

Call Customer Service - You can call 0843 538 8008....with any issues or complaints you may have, BT endeavour to resolve any problem promptly and to the customers satisfaction with their highly trained customer service advisors.